about touchpoint

Touchpoint is the MPM Groups Centre of Excellence for Business Process Management Services. We deliver expert BPM consulting services to empower your organisation to manage crucial processes and maintain continuous process improvement.

With TouchPoint you can be assured of the following -

• We specify results and deliverables upfront, then measure progress throughout the engagement.
• Service delivery and quality is assured by our Senior Consultants who personally supervise and support our people deployed on all client engagements.
• Flexible and scalable, top quality resourcing model: Provides immediate resourcing capability and ensures continuity of service. Our large pool of staff and contract resources enables us to assign the right person for the job, not just the next available person from a fixed "bench".

• We provide innovative solutions - our approach is pragmatic, and customised to tackle your specific challenges.
• We have a track record of achieving significant improvements in business processes and innovation.
• Expert BPM Practitioners.
• TouchPoint's BPM Framework (IP) has been developed to consolidate our best practice experience to guide our consultants in delivering client engagements.
• We provide independent and unbiased advice: we do not sell products.

• We provide on-the-job training and support to enable our customers to perform the BPM improvements.
• Active in local BPM community, with linkages to global BPM research institutions and education facilities around the world.

• A successful track record, and true to life experience across many industries and business models.
• Consultants with high experience levels and wide expertise.
• Deep understanding of financial services business operations.
• Experience and knowledge of financial services administration systems and BPM tools and technologies.

• Real world results: Percentage point efficiency increases, actual dollar savings, reuse of existing assets, increased flexibility and improved agility in the market place.
• Ability to provide quick wins, while at the same time develop sustainable, long term results.
• We manage our engagements to achieve the agreed and measurable benefits.